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Frequently Asked Questions

Shipping and returns

How long will my order take to get to me?

All orders are sent out on a Parcelforce next working day delivery, so you should receive your orders within one working day if you order before the ‘2pm same day dispatch’ cut off time.

How can I track my order?

The Parcelforce tracking page will allow you to track your order by entering the tracking number you have been provided with upon order.

How do I get free shipping?

All orders over £50.00 + VAT will
automatically qualify for free shipping and have this applied to the order.

How can I return my order?

Please see our Return Policy for more detail.

Products

Will the product I order be of good quality?

All products sold buy Nebula
Paint Products have been tried, tested, and personally selected by our experienced team. Through our rigorous testing procedures, we ensure that you only get the best quality products on offer.

Payment

What methods of payment are accepted?

We have a wide range of payment
options available when using our store.

These include PayPal, Amazon Pay, Apple Pay, Shop Pay, Google Pay, America Express, VISA and Mastercard.

Security

Are my details safe?

At Nebula Paint Products we take
your security seriously.

When shopping with us your safety
and security is 100% guaranteed. We use the latest security measures to protect your details and the most trusted payment methods on the market.

In addition, we never store any of your card details. During the payment process it is handled by Shopify’s trusted payment partners who ensure to keep you safe.

Discounts

Sign Up Offer

A 10% discount is available on the first order only after signing up to the Nebula Paint Products newsletter.

Promotions

How can I find out about any promotions being offered?

Sign up to the Nebula newsletter to ensure that you are informed of the latest promotions, products, and company updates as soon as possible.