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    Frequently Asked Questions

    Shipping and returns

    How long will my order take to get to me?

    All orders are sent out on a APC Overnight next working day delivery, so you should receive your orders within one working day if you order before the ‘2pm same day dispatch’ cut off time.

    How can I track my order?

    Orders may be traacked using the 'Track My Order' Page

    How do I get free shipping?

    All orders over £50.00 + VAT will automatically qualify for free shipping and have this applied to the order.

    How can I return my order?

    Please see our Return Policy for more detail.

    Products

    Will the product I order be of good quality?

    All products sold by Nebula Paints have been tried, tested, and personally selected by our experienced team. Through our rigorous testing procedures, we ensure that you only get the best quality products on offer.

    Payment

    What methods of payment are accepted?

    We have a wide range of payment options available when using our store.

    These include PayPal, Amazon Pay, Apple Pay, Shop Pay, Google Pay, America Express, VISA and Mastercard.

    Security

    Are my details safe?

    At Nebula Paint Products we take your security seriously.

    When shopping with us your safety and security is 100% guaranteed. We use the latest security measures to protect your details and the most trusted payment methods on the market.

    In addition, we never store any of your card details. During the payment process it is handled by Shopify’s trusted payment partners who ensure to keep you safe.

    Discounts

    Sign Up Offer

    A 10% discount is available on the first order only after signing up to the Nebula Paint Products newsletter.

    Promotions

    How can I find out about any promotions being offered?

    Sign up to the Nebula newsletter to ensure that you are informed of the latest promotions, products, and company updates as soon as possible.